Salesforce Marketing Cloud Experts

North American Team with
Flexible Delivery Model

“MAC is supporting us with technical resources for Salesforce Marketing Cloud across a variety of clients, industries and projects. MAC has a team of highly skilled resources who spend the time to understand the client, the project goals and success factors, and the business objectives.”

What We Offer

Supercharge your marketing strategy with our SFMC services: unlocking endless possibilities for customer engagement and business growth.

Strategy

We help with developing a solid marketing automation strategy that works well from the get-go and also includes the scalability required for growth.

We help architect your data and content strategy to suit your needs while keeping your unique business needs in consideration.

Implementation

We help our clients with implementing a brand new Marketing Cloud instance as well as mature instances that are in need of a refresh or re-configuration. This includes all the basic admin setup needed to get up and running with Salesforce Marketing Cloud.

Our implementation services also includes building customer Journeys, Email and SMS campaigns, Social/Ad campaigns and creating highly personalized content to complement your marketing strategy.

Personalized Support and Training

Our support services are personalized to the client’s needs. We can fit right into your current team as an extended support team or assume a role of a marketing operations team to help you with day-to-day executional activities.

We also offer extensive training online/onsite (where possible) in order to help our clients succeed with Marketing Cloud and also assist them with AdHoc training sessions.

Implementation

Using industry best practices and our teams’ extensive experience, we’ll implement and operationalize your Marketing Cloud instance at an enterprise level. 

Our team helps implement and configure the following features:

  • Journey Builder
  • Content Builder
  • Audience Builder
  • Automation Studio
  • Data Architecture
  • Sender Authentication Package (SAP)
  • Email Build and Execution

Administration

Our team will oversee, manage, and improve your marketing cloud configuration. We’ll monitor your day-to-day processes, help troubleshoot common issues, and ensure your marketing is running smoothly and up to your expectations.

Data Analytics & Reporting

Our team assists not only with the standard engagement and performance metrics of your email campaigns, but we’ll also help derive actionable insights using custom dashboards and reports built exclusively for you.

Custom Marketing Solutions

Marketing Cloud offers a wide array of features that enable marketers to design campaigns that focus on driving customer engagement and sales. However, it requires experts like us to maintain and train you on the best practices of the tool.

Our consultants dive deep into your processes and strategies to suggest the best solutions possible for your business. Some of these custom solutions include:

  • New platform recommendations
  • Standard and custom integrations
  • Setup preference and opt-in management
  • Redesign system architecture
  • Business units set up

Marketing Cloud Integrations

Unleash Marketing Cloud’s fullest potential by integrating it with other platforms. A robust and well-planned integration will save you time, effort, and money and ensure scalability and flexibility with your operations.

Our team assists with building standard Salesforce integrations and custom integrations if a standard one isn’t possible.

CRM Forge Solutions is a one-stop shop for customer relationship management (CRM) needs, offering Salesforce Cloud support, training, and strategic support. We provide expert, certified CRM services, both executional and architectural design.

What Sets Us Apart

Flexible Billing

Choose between set scope, by-the-hour, or longer-term monthly retainer contracts—whichever suits you best!

Collaborative Approach

We’re here to support you in your goals, whatever they may be. From strategy to execution, we fit seamlessly into your flow.

No Middleman

Work directly with a dedicated team of certified experts. After all, your team knows you best.

End-to-End Support

Collaborate with our design team, web development team, or CRM team. We have you covered, whatever your needs are.

Deep Industry Expertise

Established in 2008, we have deep industry knowledge with clients across all verticals, from start-ups to enterprises, local and global.