Financial Services & Insurance

Your Strategic Partner for a More Connected, Customer-Centric Financial Future

Our
Impact

Trust and relationships are the foundation of financial services and insurance – but in a digital-first world, clients expect more: seamless experiences, real-time insights, and personalized guidance across every channel.

At CRM Forge, we help financial institutions and insurance organizations modernize how they engage clients, advisors, and policyholders. As your strategic Salesforce partner, we bring strategy and technology together to create connected experiences that drive growth, loyalty, and long-term value.

The Challenge

Financial services and insurance organizations are navigating rapid change:
Rising client expectations for digital, personalized experiences
Legacy systems and data silos that limit agility
Complex compliance and security requirements
Increasing competition from fintech and insurtech disruptors
Pressure to improve advisor productivity and client satisfaction

To succeed, firms need more than just new tools – they need a connected strategy powered by data and insight.

What We Offer

We help financial services organizations create a unified, data-powered client experience across banking, wealth management, insurance, and capital markets.

With solutions like Financial Services Cloud, Service Cloud, and Experience Cloud, we can:

Create a 360° view of every client, account, and household

Streamline onboarding, claims, and policy management
Empower advisors and agents with real-time data and insights
Strengthen compliance and data governance
Deliver personalized engagement across marketing, service, and sales channels

What Sets Us Apart

At CRM Forge, we go beyond implementation to serve as your long-term transformation partner.

Our Salesforce-certified experts help you:

Define a unified CRM strategy aligned with business goals
Integrate Salesforce with core banking, policy, or claims systems
Automate key processes for onboarding, underwriting, and renewals
Deliver omnichannel experiences for clients and advisors
Apply analytics and AI to identify growth opportunities and reduce churn
Establish governance, reporting, and optimization roadmaps for sustainable success
Together, we’ll help you transform data into trust – and technology into meaningful client relationships.