Salesforce for Marketing, Communications & Ecommerce | CRM Forge

Top Ranked

Marketing, Communications, & Ecommerce

Your Strategic Partner for Connected, Customer-First Experiences

Our
Impact

In today’s fast-paced digital world, marketing, communications, and ecommerce teams need to deliver personalized, seamless experiences that engage customers and drive measurable growth. From campaign management to omnichannel engagement, Salesforce provides the tools to unify data, automate workflows, and connect every touchpoint.

At CRM Forge, we partner with marketing, communications, and ecommerce organizations to implement Salesforce solutions that align strategy, technology, and customer experience — helping you deliver campaigns that convert and experiences that resonate.

The Challenge

Organizations in marketing, communications, and ecommerce face unique challenges:

Disconnected customer data across channels and platforms

Difficulty personalizing campaigns at scale

Limited visibility into campaign performance and ROI

Inefficient workflows for content, marketing, and sales alignment

Pressure to deliver seamless omnichannel customer experiences

Without a unified CRM strategy, these challenges can hinder engagement, growth, and revenue.

What We Offer

Our Salesforce experts help you unify marketing, communications, and ecommerce operations on a single, centralized platform.

With solutions like Marketing Cloud, Service Cloud, and Experience Cloud, organizations can:

Gain a 360° view of customers, campaigns, and transactions

Automate marketing, sales, and service workflows for greater efficiency

Deliver personalized, data-driven campaigns across every channel

Enhance engagement through targeted communications and loyalty programs

Track real-time performance and ROI with analytics and AI

What Sets Us Apart

At CRM Forge, we act as your long-term strategic partner, helping organizations in marketing, communications, and ecommerce to:

Define a unified CRM strategy aligned with customer experience and business goals

Integrate Salesforce with ecommerce platforms, CMS, and marketing automation tools

Automate campaign workflows, lead nurturing, and customer engagement

Personalize communications and experiences at every touchpoint

Leverage analytics and AI to optimize campaigns, predict trends, and drive conversions

Provide ongoing roadmap planning, governance, and optimization

Together, we help marketing, communications, and ecommerce teams turn data into insights, processes into efficiency, and engagement into growth.