Salesforce Marketing Cloud Experts

Driving Growth Through Marketing Cloud Expertise

“MAC is supporting us with technical resources for Salesforce Marketing Cloud across a variety of clients, industries and projects. MAC has a team of highly skilled resources who spend the time to understand the client, the project goals and success factors, and the business objectives.”

What We Offer

Unlock new possibilities for customer engagement and business growth with expertly designed, SFMC solutions powered by Agentforce for Marketing.

Strategy

We help you develop a strong, scalable marketing automation strategy from day one. Our team architects your data and content foundation to support growth – leveraging Agentforce for Marketing insights, audience segmentation, and personalization while aligning with your unique business goals.

Implementation

We implement both new and existing Salesforce Marketing Cloud environments – from initial setup to reconfiguration and optimization. This includes core administration as well as the design and execution of customer journeys, email and SMS campaigns, social and advertising initiatives, and highly personalized content powered by intelligent data and automation.

Personalized Support and Training

Our support services are tailored to your needs. We can seamlessly integrate as an extension of your team or act as your dedicated marketing operations function – supporting day-to-day execution and ongoing optimization.

We also provide comprehensive online and onsite training (where available), along with ad hoc enablement sessions, to ensure your teams are confident, capable, and successful with Salesforce Marketing Cloud.

Implementation

Using industry best practices and our teams’ extensive experience, we’ll implement and operationalize your Marketing Cloud instance at an enterprise level. 

Our team helps implement and configure the following features:

  • Journey Builder
  • Content Builder
  • Audience Builder
  • Automation Studio
  • Data Architecture
  • Sender Authentication Package (SAP)
  • Email Build and Execution

Administration

Our team will oversee, manage, and improve your marketing cloud configuration. We’ll monitor your day-to-day processes, help troubleshoot common issues, and ensure your marketing is running smoothly and up to your expectations.

Data Analytics & Reporting

We go beyond standard email engagement and performance metrics to help you uncover actionable insights. Our team designs custom dashboards and reports tailored to your business – enhanced with intelligent analysis to surface trends, optimize performance, and support smarter decision-making.

Custom Marketing Solutions

Marketing Cloud offers a wide array of features that enable marketers to design campaigns that focus on driving customer engagement and sales. However, it requires experts like us to maintain and train you on the best practices of the tool.

Our consultants dive deep into your processes and strategies to suggest the best solutions possible for your business. Some of these custom solutions include:

  • New platform recommendations
  • Standard and custom integrations
  • Setup preference and opt-in management
  • Redesign system architecture
  • Business units set up

Marketing Cloud Integrations

Unleash Marketing Cloud’s fullest potential by integrating it with other platforms. A robust and well-planned integration will save you time, effort, and money and ensure scalability and flexibility with your operations.

Our team assists with building standard Salesforce integrations and custom integrations if a standard one isn’t possible.

CRM Forge Solutions is a one-stop shop for customer relationship management (CRM) needs, offering Salesforce Cloud support, training, and strategic support. We provide expert, certified CRM services, both executional and architectural design.

What Sets Us Apart

Flexible Billing

Choose between set scope, by-the-hour, or longer-term monthly retainer contracts—whichever suits you best!

Collaborative Approach

We’re here to support you in your goals, whatever they may be. From strategy to execution, we fit seamlessly into your flow.

No Middleman

Work directly with a dedicated team of certified experts. After all, your team knows you best.

End-to-End Support

Collaborate with our design team, web development team, or CRM team. We have you covered, whatever your needs are.

Deep Industry Expertise

Established in 2008, we have deep industry knowledge with clients across all verticals, from start-ups to enterprises, local and global.